PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
1. About our terms
1.1 These terms tell you the rules for using this website (site).
1.3 We recommend that you print a copy of these terms for future reference.
2. Who we are and how to contact us.
2.1 The site is operated by GENinCode Plc a company incorporated in UK whose registered office is 1 St. Peters Square, Manchester, M2 3DE with a Company Registration number 11556598.
2.2 We provide In Vitro Diagnostic testing services and products exclusively to medical professionals, clinics and institutions.
2.3 Our services and website are not appropriate for, and should not be used directly by, consumers. Our website is aimed solely at health professionals.
2.4 To contact us, please email email@example.com or telephone our customer service line on +441865 955 847 in UK or Spain +34 936 690 321.
3. There are other terms that may apply to you
3.2 Separate terms and conditions apply to your use of the SITAB platform and our services which can be accessed on the SITAB site.
4. We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 17 February 2022.
5. We may make changes to our site
We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.
6. We may suspend or withdraw our site
6.1 Our site (which is website providing information only, and is separate from our SITAB platform) is made available free of charge. Your use of the SITAB platform and our testing services are governed by the Service User Terms which can be accessed on the SITAB site and any other agreements or terms that may apply from time to time.
6.2 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site that is made available free of charge.
6.3 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
6.5 Our site is provided for informational purposes only.
7. We may transfer these terms to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
8. How you may use material on our site
8.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
8.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
8.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
8.4 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
8.5 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
8.6 You are not permitted to use our registered trademarks displayed on the site without our prior written approval.
9. Do not rely on information on this site
9.1 The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
9.2 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
10. We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
11. Our responsibility for loss or damage suffered by you
11.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
11.2 We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
11.3 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
-use of, or inability to use, our site; or
-use of or reliance on any content displayed on our site.
11.4 In particular, we will not be liable for:
-loss of profits, sales, business, or revenue;
-loss of anticipated savings;
-loss of business opportunity, goodwill or reputation; or
-any indirect or consequential loss or damage.
12. How we may use your personal information
We will only use the personal information that you provide (in your capacity as an individual acting on behalf of the business that you are representing) as set out in our privacy notice which can be found here https://www.genincode.com/privacy-policy/
13. Prohibited uses
13.1 You may use our site only for lawful purposes. You may not use our site:
• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To bully, insult, intimidate or humiliate any person.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out in these terms.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
13.2 You also agree:
• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these terms.
• Not to access without authority, interfere with, damage or disrupt:
-any part of our site;
-any equipment or network on which our site is stored;
-any software used in the provision of our site; or
-any equipment or network or software owned or used by any third party.
14. We are not responsible for viruses and you must not introduce them
14.1 We do not guarantee that our site will be secure or free from bugs or viruses.
14.2 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
14.3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
15. Rules about linking to our site
15.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
15.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
15.3 You must not establish a link to our site in any website that is not owned by you.
15.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
15.5 We reserve the right to withdraw linking permission without notice.
15.6 The website in which you are linking must comply in all respects with the content standards set out in these terms.
15.7 If you wish to link to or make any use of content on our site other than that set out above, please contact firstname.lastname@example.org
16. Which country’s laws apply to any disputes?
GENINCODE PLC takes the privacy of personal data from the Users very seriously and undertakes to implement all the required measures and policies to protect and grant such privacy on any personal data controlled and/or processed by GENinCode.
GENinCode (includes either GENinCode Plc and its affiliate GENinCode S.L.U, which ever entity you are contracting with) is a “controller” for the purposes of the EU General Data Protection Regulation 2016/679 and the Data Protection Act 2018 (together the “Data Protection Legislation”) of your personal data. Therefore, any Personal Data collected from the GENinCode website www.genincode.com or from any other domain or subdomain owned and controlled by GENinCode, including SITAB platform for Health Care Professionals (“Website”) and/or its social media profiles (LinkedIn, Twitter, Facebook etc.), will be handled and processed in accordance with this legislation.
GENinCode is registered with the Information Commissioner’s Office, or ICO, under registration number ZB080422.
If you have any question about how GENinCode uses your personal information please contact our Data Protection Officer at email@example.com.
“Data Controller”’ means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data.
“Data Processor” means a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the controller.
“Health Care Professionals” means physicians or any other health care professionals such as hospitals, nurses and other professionals offering specialized health care services (e.g., Genetists, laboratory technicians and medical experts etc.).
“Personal Data” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
“User” means any person using and acceding the Website and/or the social media profiles pertaining to different subject categories which includes, but it is not limited to general users of the Website and social media, Health Care Professionals, patients or consumers, notifying third parties, job applicants, clients, suppliers and collaborators.
In addition to the right to be informed about how we use your personal information (as set out in this privacy notice), you have various other rights in respect of the personal information GENinCode hold about you – these are set out in more detail below. If you wish to exercise any of these rights, please contact firstname.lastname@example.org
- Access to your personal information: You can contact us to request the information we hold about you, as well as supplementary information such as why we have that information, who has access to the information and where we got the information
- Withdrawing consent: If you have given us your consent to use your personal information, you can withdraw your consent at any time. However, it will have been lawful for us to use the personal information up to the point you withdrew your consent.
- Correction of your personal information: If the information we hold about you is out of date, incomplete or incorrect, you can ask us to update it.
- Erasure of your personal information: You can request that we erase the information we hold. When we receive your request, we will confirm whether the information has been deleted or tell you the reason why it cannot be deleted. For example, we may need to continue to hold your information if we need it for legal reasons or in connection with legal claims.
- Objection to processing your personal information: You have the right to request that we stop processing your information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to us processing the information. Upon receiving the request, we will contact you to tell you if we are able to comply or if there is a compelling reason why we need to continue processing it – for example, we may need to continue to holding the information for regulatory or legal reasons.
- Objection to direct marketing: You have the right to request that we stop contacting you with direct marketing.
- Portable data: You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred. Once we have received your request, we will comply where it is feasible to do so
- Automated decision-making: Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. You have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact on you, unless you have given us your consent, it is necessary for a contract between you and us or is otherwise permitted by law. You also have certain rights to challenge decisions made about you.
Some of these rights only apply in certain circumstance, so we may not be able to fulfil every request. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
You can make a complaint to us by contacting us via [email@example.com or to the data protection supervisory authority – in the UK, this is the ICO, at https://ico.org.uk/, and in the in the EU: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm
DATA COLLECTED BY GENINCODE
GENinCode may collect Personal Data from the following sources:
- Directly from the User: The User provides the data through the Website (e.g., application/contact forms/e-mail) or through the Social Media Profiles.
- Cookies and similar technologies: GENinCode uses different technologies to collect information when Users log into the Website. For further information, please see our Cookies Policy section.
Directly from Health Care Professionals: Health Care Professionals may provide us with Personal Data on our Website, via the SITAB platform or by other means (e.g., e-mail, fax etc.) in connection with the delivery of genetic testing services to their organisation.
Please note that in the event tant the Healthcare Professionals also share Personal Data with us on a pseudoanomised basis relating to patients. In those cases, GEN inCode acts as a Data Processor on behalf of the Health Care Professionals who are the Data Controller. We recommend you review your Health Care Professional’s privacy notice.
In all cases, GENinCode will only process personal and sensitive Personal Data for the intended use, previously unlinked and pseudonymised and as expressly instructed by the Health Care Professionals and always following Data Protection Legislation.
The Personal Data used, handled, processed, and stored by GENinCode can be classified in the following general groups or categories:
- Identification data and contact details: Name, address, date of birth, gender, nationality, [Tax ID number, ID or Passport number,] telephone, fax, e-mail, etc.
- Health or sensitive data: Clinical data (specifically needed for the provision of the genetic testing services), results of laboratory tests and genetic recommendation reports.
- Professional/academic data: Profession related data (e.g., position, medical speciality, health institution etc.), academic degrees, spoken languages, CV, etc.
- Economic data: bank account
- Technical Data: Log in passwords, IP address, browser type and version#
Please that in the event a Healthcare Professional uploads any patient data to our website or SITAB as part of the services that we provide, that in processing any such patient data, we are acting as a processor on behalf of the relevant Healthcare Professional acting as controller. If your personal data has been submitted to our website or SITAB by a Healthcare Professional, we would suggest reviewing the applicable Healthcare Professional’s privacy notice which they are obliged to provide to you as the controller of your personal data.
Special Category Data
Special protection is given to personal information that is particularly sensitive. This is information about your health status and/or genetic data.
We may receive pseudoanonymised data from our Health Care Professionals. As set out above, we act as processors for certain Healthcare Professionals who are controllers of your data, therefore, we recommend you view your Health Care professional’s privacy notice to understand how your personal data will be processed.
USE OF THE PERSONAL DATA
Personal Data will be used for the following purposes:
- Commercial management of our contacts and customers and to ensure the correct management of budgets, offers, promotions, news, billing, payment collection and customer support.
- User management, to respond to inquiries through the Website and obtain feedback on our services, products and content.
- General management to improve and personalize the user experience and adjust the content of the Website accordingly.
- Transmitting information and personalized content that may be of interest to the User (legitimate interests).
- Management of GENinCode newsletter and other commercial communications
- Improving the quality of our services and products (legitimate interests).
- For the prevention of fraud, violation and any other possible misuses of the website and/or its applications.
- Management of job applicants and the selection processes of GENinCode.
- Management of requests from Health Care Professionals for the provision of the genetic test services through the SITAB platform.
- To respond to the requirements of the public or judicial authorised authorities.
We collect and use personal data directly from you and also from other sources in the manner permitted by Data Protection Legislation.
GENinCode collects personal data on the following lawful basis:
- to comply with our legal and regulatory obligations;
- when necessary to enter into a contract or to perform a contract with you;
- when you have provided your explicit consent;
- We do this when it is in our legitimate interests, for example to improve the products and services provided to customers and prospective customers.
In the table below we have provided specific examples of what data we collect and our lawful basis for processing that data.
|Type of data
|Lawful basis for processing including basis of legitimate interest
|To register you as a new customer
|(a)Performance of a contract with you
|To process and deliver our service.
(d) Marketing and Communications
|(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
|User management, to respond to inquiries through the Website and obtain feedback on our services, products and content
|(a) Performance of a contract with you.
|Management of job applicants and the selection processes of GENinCode.
|(a) Performance of contract with you
(b) Necessary to comply with a legal obligation
|To manage our relationship with you which will include:
(c) Marketing and Communications
|(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
|(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
(c) Marketing and Communications
|(a)Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
|(a)Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
|To make suggestions and recommendations to you about goods or services that may be of interest to you
(d) Marketing and Communications
|(a)Necessary for our legitimate interests (to develop our products/services and grow our business)
PERSONAL DATA DISCLOSURE
We may share your personal data with the parties set out below for the purposes set out in the table [Purposes for which we will use your personal data] above.
Internal Third Parties which include Directors, managers and employees on a need-to-know basis.
External Third Parties which include our SITAB software provider.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We share your personal data within the GENinCode Group.
Whenever we transfer your personal data out of the UK and/or the EEA., we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Where we use certain service providers, we may use specific contracts approved for use in the UK and/or the EEA which give personal data the same protection it has in the UK and/or the EEA.
We will retain your personal data in accordance with our data retention policies, unless we are required to retain your personal information for a longer period to satisfy any legal and accounting or reporting requirements.
The User is entitled to file a complaint with the relevant Data Protection Agency (“DPA”) of your EU country (list of DPA in the EU: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm), or in the UK, the ICO: https://ico.org.uk/make-a-complaint/.
For any questions and requests regarding Data Protection Legislation and Personal Data use and processing within the UK or the EEA or related to UK or EEA citizens, please contact us at: firstname.lastname@example.org.
According to the Data Protection Legislation GENinCode declares that applies the security technical, administrative, and organisational measures to protect the Personal Data collected against accidental or illicit destruction, alteration, disclosure or unauthorised access, especially when the processing implies the transmission of data over a network and in regard to any other illicit form of processing.
Last updated: 17 February 2021
GENinCode® has the legal obligation to inform and gain the consent of the user regarding the usage of cookies during browsing on http://www.genincode.com/
The following gives detailed information on the cookies used on this website, their characteristics, purposes and how they can be disabled.
A cookie is a file downloaded onto your computer when accessing a given website. Among other things, cookies enable that website to store and recover information on the browsing habits of a user or their computer. Depending on the information they contain, and how their computer is used, cookies can facilitate recognition of the user and improve the service offered.
Types of cookies
Modify the configuration of cookies
You may restrict, block, or eliminate the cookies installed on your computer by configuring the settings of the browser installed on your computer:
Configuring your browser to reject all cookies, or expressly to reject the cookies of http://www.genincode.com/ will not block you from browsing through the website, although this browsing will not benefit from the functions that require the installation of certain cookies.
Types of cookies used according to need:
Necessary Cookies: Necessary Cookies are absolutely essential for the website to function properly. This category only includes cookies that function basic functionalities and security features of the website. These cookies do not store any personal information.
Non-Necessary Cookies: Non-Necessary cookies may not be particularly necessary for the website to function and are used specifically to collect personal data from the user through analysis, advertisements and other integrated content. It is mandatory to report its use and obtain the user’s consent on its use.
Cookies used on this website
|Function of accepting cookies on websites
|Google sets this cookie. In addition to certain standard Google cookies, reCAPTCHA sets a required cookie (_GRECAPTCHA) when executed in order to provide its risk analysis.
|Own cookie, it is used to personalize the view of the administration interface and possibly also the main interface of the site for the logged in users.
|Own cookie, activated after logging in with a user account, it is used to indicate when it has been connected and who the active user is.
|Own cookie, it is used as a key to control a user’s access to the WordPress service.
|Own cookie, is used to check if cookies are enabled in the user’s browser.
|Own cookie, it is used to allow the SESSION variables to be saved on the web server. These cookies are essential for the functioning of the website.
|Own cookie, it is used to store the user’s cookie consent status.
|Own cookie, is used to store the user’s consent for cookies in the “Necessary” category.
|Own cookie, it is used to store the user’s consent for cookies in the “Non Necessary” category.
|This describes if this specific cookie or localStorage is responsible for sharing, collecting or storing personal data.
|Third-party cookie managed by Google’s DoubleClick, is used to verify if the visitor’s browser accepts cookies.
|Third-party cookie managed by Google Analytics, it is used to limit the amount of data recorded by Google on high-volume websites.
|Third-party cookie managed by Google Analytics, it is used to store information about how visitors use a website and helps create an analytical report of how the website is working. The data collected, including the number of visitors, the source where they come from and the pages, is displayed anonymously.
|Third-party cookie managed by Google Tag Manager, it is used to limit the amount of data recorded by Google on high-volume websites.
|Third-party cookie managed by Google Analytics, it is used to calculate visitor, session and campaign data and to track site usage for the site analysis report. Cookies store information anonymously and assign a randomly generated number to identify unique visitors.